Our 1-Year Warranty

Crafted with Care

At Pamela Stella Jewelry, every piece begins with intention. Designed in Mallorca and handcrafted slowly in small batches, our jewelry is created to be worn close to the body and to accompany you through moments, memories, and change. We work with natural materials, respecting their unique character, subtle variations, and natural evolution over time.

Our 1-year warranty is an extension of this philosophy. It is our way of standing behind the craftsmanship, care, and attention that goes into each creation — and of offering you peace of mind as you welcome a piece into your everyday life.

While jewelry is inherently delicate and meant to be treated with care, this warranty exists to protect you in the rare case that something isn’t as it should be from the very beginning. Should a manufacturing issue arise, we are here to support you with honesty, clarity, and a human touch.

The warranty is valid for one year from the date of purchase.
What Does the Warranty Cover?

Our warranty covers manufacturing defects, including:

  • Changes in color resulting from material or plating defects
  • Chains, clasps, or connections that break due to a manufacturing issue

If the issue is confirmed, we will lovingly repair or replace the piece at no cost to you.
What Is Not Covered?

Because jewelry is delicate by nature, the warranty does not cover:

  • Damage caused by accidents or impact
  • Improper use or lack of care
  • Natural wear and tear over time
  • Scratches, dents, or surface changes that occur through daily use
  • Damage caused by third‑party repairs or alterations

These changes are part of the natural life of a piece and reflect how it has been worn, loved, and lived in.
Are Shipping Costs Included?

Yes. Once a warranty claim is approved, Pamela Stella Jewelry covers all shipping costs related to the repair or replacement.
How to Request a Warranty Service

If you believe your piece has a manufacturing defect, please follow these steps:

  1. Reach out to us via our contact form on the website or by email at [insert warranty email]
  2. Include:Your order receipt or proof of purchaseClear photos of the jewelry piece showing the issueA short description of what you’ve noticed
Approval Process

Each request is reviewed carefully by our team

You will receive a response within 10 business days after we receive all required information

If approved, we will guide you through the next steps with clarity and care
Repair or Replacement

Depending on the nature of the issue, we will:

  • Repair the original piece, or
  • Replace it with the same or a similar design if repair is not possible

Our goal is always to respect the integrity of the piece while offering the best possible solution.

If you have any questions or need guidance, we are always here for you. For any doubts regarding our warranty or your piece, feel free to reach out to us by email at pamela@pamelastellajewelry.com or via WhatsApp. We will be happy to assist you with care, clarity, and attention — just as each Pamela Stella Jewelry piece is created.