Frequently Asked Questions
Welcome to the Pamela Stella Jewelry FAQ. Here, we share everything you might wish to know about our creations — from the materials we choose to the care each piece deserves, and the thoughtful processes behind every design.
Every piece we craft carries intention, natural beauty, and a quiet strength. Our hope is that this guide helps you feel confident, informed, and connected to the jewelry you wear — whether it’s your first piece or a beloved addition to your collection.
If you don’t find what you’re looking for, our team is always here to guide you with care and attention.
General
What is Pamela Stella Jewelry?
Pamela Stella Jewelry is a mindful jewelry brand rooted in intention, craftsmanship, and natural beauty. Each piece is designed to be more than an accessory — it is created as wearable art, meant to be worn with presence and to carry meaning through everyday life.
Where is Pamela Stella Jewelry based?
Pamela Stella Jewelry is based in Mallorca, an island that deeply inspires the brand through its light, sea, and natural rhythms.
Who designs the jewelry?
All pieces are designed by Pamela, the founder and creative director of Pamela Stella Jewelry. Born in Canada and raised in Italy, Pamela brings over 20 years of experience in design and a deep appreciation for craftsmanship. Her Italian roots, combined with the inspiration of the Mediterranean surroundings in Mallorca, shape a refined yet soulful aesthetic that blends elegance, intention, and individuality.
What makes Pamela Stella Jewelry unique?
Pamela Stella Jewelry works slowly and intentionally, crafting each piece in small batches using carefully selected natural materials. The focus is on authenticity, timeless design, and respect for the natural character of each element.
Are your pieces handmade?
Yes. Every Pamela Stella Jewelry piece is handcrafted with care, allowing subtle variations that make each creation unique.
Materials & Craftsmanship
What materials do you use?
We work with thoughtfully chosen metals, natural gemstones, and pearls. Each material is selected for its beauty, durability, and unique character.
Are your pieces made in small batches?
Yes. We produce our jewelry in small batches to ensure quality, attention to detail, and a more mindful approach to creation.
Are gemstones and pearls natural?
Yes. We use natural gemstones and pearls, which may vary slightly in color, shape, or size — a natural expression of their individuality.
Why may my piece look slightly different from the photos?
Because each piece is handmade using natural materials, small variations are part of the process. These differences are not imperfections, but signs of authenticity and craftsmanship.
Care & Wearing
How should I care for my jewelry?
To keep your Pamela Stella Jewelry pieces beautiful, handle them with care and avoid harsh chemicals, perfumes, or cleaning products. Gently wipe with a soft cloth after wearing and store them in a safe, dry place.
Can I wear my jewelry every day?
Yes! Our pieces are designed for daily wear, but like any cherished object, they benefit from mindful handling to preserve their beauty and integrity.
Can I shower or swim wearing Pamela Stella Jewelry?
We recommend removing your jewelry before showering, swimming, or exposure to water for long periods. While some materials are resilient, water, soaps, and chlorine can affect metals and natural stones over time.
Will my jewelry change over time?
Yes. Natural materials may develop a subtle patina or slight changes in tone. These shifts are part of the charm and individuality of each handcrafted piece, reflecting its life with you.
How should I store my jewelry?
Store your pieces separately in a soft pouch or jewelry box to prevent scratches and tangling. Avoid leaving them in direct sunlight or humid environments.
Orders & Payment
Where can I buy Pamela Stella Jewelry?
You can purchase our jewelry exclusively through the official Pamela Stella Jewelry website, ensuring authenticity, quality, and access to our full collection, as well as at select local markets in Mallorca, Spain.
What payment methods do you accept?
We accept major credit and debit cards, as well as PayPal and other secure online payment options. All transactions are encrypted to guarantee your safety and privacy.
Can I modify or cancel my order after placing it?
If you need to modify or cancel your order, please contact us as soon as possible. We’ll do our best to accommodate your request before your piece begins production or ships.
Shipping
Where do you ship?
We currently offer shipping to the EU, United States, Canada, and Australia. If your country is not listed at checkout, please check the full list of supported shipping destinations on our website or reach out to us — we’re always expanding!
How long does shipping take?
Orders are carefully processed and shipped within 1–3 business days after payment confirmation.
Estimated delivery times:
- Spain (Mainland): 3–5 business days
- Rest of Europe: 5–10 business days
- International shipping: 7-15 days
- Store pickup: 2–5 business days after order confirmation
For customized pieces or wholesale orders, delivery times may vary depending on the complexity of your request. We always strive to keep you informed and ensure your jewelry arrives safely and beautifully.
Please check our Shipping Policy here.
Do you offer international shipping?
Yes, we proudly offer international shipping to most countries. Shipping times and fees may vary depending on your location.
Will I receive a tracking number?
Yes. Once your order is shipped, you will receive a tracking number via email so you can follow your piece on its journey.
Who covers customs duties and taxes?
Customs duties and import taxes are the responsibility of the recipient, in accordance with local regulations. We recommend checking your country’s policies before placing an order.
Returns & Exchanges
Return policy
We want you to love your Pamela Stella Jewelry. If you receive a product that is defective, damaged during shipping, or incorrect, you may request a return within 14 business days of receiving your order. The item must be unused, unworn, and in its original packaging.
Please check our Return Policy here.
Can I exchange an item?
We do not offer direct exchanges. If your item is defective, damaged, or incorrect, contact us within 7 business days. Once your return is approved and refunded, you can place a new order for the desired item.
How do I request a return or exchange?
Email us at pamela@pamelastellajewelry.com with your order number and photos of the product. We will guide you through the return process.
Refunds
After we receive and inspect your returned item, we will notify you by email of approval. Refunds are issued to the original payment method within 5–10 business days, depending on your bank or payment provider.
Who covers return shipping costs?
If your return is due to a manufacturing defect, damage during shipping, or an incorrect product, Pamela Stella Jewelry will cover the return shipping costs. We want the process to be smooth and worry-free, so you don’t need to pay for shipping in these cases.
Warranty & Repairs
What does the 1-year warranty cover?
Every Pamela Stella Jewelry piece is handcrafted with care and intention. Our 1-year warranty protects you against manufacturing defects, including:
- Color changes due to material or plating issues
- Broken chains, clasps, or connections caused by a manufacturing fault
Please check all the details ni this page.
How do I request a warranty repair?
If you believe your piece has a defect, contact us via email at pamela@pamelastellajewelry.com. Please include:
- Your order receipt or proof of purchase
- Clear photos of the piece
- A brief description of the issue
We will review your request and respond within 10 business days.
Who covers shipping costs for warranty claims?
Pamela Stella Jewelry covers all shipping costs for approved warranty claims. Our goal is to make the process smooth, caring, and stress-free.
Product & Availability
What if a piece I love is out of stock?
If a piece you adore is temporarily out of stock, you can sign up for restock notifications on our website. We will notify you as soon as it becomes available.
Do you restock sold-out items?
Yes. Many of our pieces are made in small batches, so they may sell out. Popular items are often restocked — please check our website or subscribe to notifications.
Can I request a custom piece?
Absolutely. Pamela Stella Jewelry offers custom pieces crafted with the same care, intention, and attention to detail as our regular collection. Please contact us to discuss your vision.
Contact & Support
How can I contact Pamela Stella Jewelry?
You can reach us via email at pamela@pamelastellajewelry.com or through our contact form on the website. We respond with care and attention to every message.
What are your customer service hours?
We are a small, family-run team, so when you reach out, you’ll be assisted directly by us. We typically respond Monday to Friday, 9:00–18:00 CET, and always aim to get back to you as quickly as possible.
